The way an organisation creates value in the digital age is changing.  Industry lines are blurring, new entrants are leapfrogging traditional industries, Government Services are being provided in evolving ways and unconventional partnerships are forming - all at rapid pace. The role of technology has shifted from being a mere enabler to defining and reimaging the very core of what an organisation does. 

Becoming a Digital organisation is more than just having a digital channel for your customers, it's a fundamental rethink of your entire operation. There will be decisions to make around where to focus your investments and for Government, how to provide customer services, how to organise your people to harness speed, innovation and efficiency, and how to create a technology platform that can scale and adapt as your organisation changes. This is Digital Strategy for the Digital era.

There is no singular approach to becoming a Digital organisation.  A Digital organisation strategy sets the direction of your journey; the path you take is influenced by strategic choices around growth, customer and employee experience and operational efficiency.

Whichever path you choose, developing the right culture, uplifting skills, promoting new ways of working and having the right technology foundations in place is paramount. The foundations of a digital business need to have the ability to embrace agility - changing as the environment in which your organisation operates changes.  Becoming a digital operation is organisation wide and involves an ongoing mastery of change, in which adaptability and continuous learning feels natural to both leaders and employees. 

Organisations that fail to adapt, may fail to survive. Choose your path, start small and find what works for you.

Organisations have more opportunities than ever before to transform their business models using artificial intelligence (AI).

Organisations are increasingly reliant on AI systems for automated decision-making, data analysis and content generation. Breakthroughs in generative AI and large language models have set new records for the rate of adoption and reliance on AI.

Start by learning what AI can do specifically for your organisation. We look closely at your current tools and processes and work with you to imagine how much better things could be with AI. We talk to you and key stakeholders, learn about your organisation, and show you examples of how AI can make tasks easier, help you understand your data better, or improve how you interact with your customers and stakeholders. It’s all about finding those opportunities where AI can make a real difference.

Next we help you determine your organisation’s readiness to embrace AI. We look at what technology you are using now, how your people feel about new tools, and what processes you have in place. This helps us see where you are doing well and where there is room to grow. By understanding your starting point, we can make a plan that fits your needs, ensuring you are set up for success.

Finally we help you build a practical strategic plan to bring AI into your organisation based on what we’ve learned about your potential and readiness. Rather than chasing the latest tech trend, it’s about blending the unique strengths of your people with the power of AI to create meaningful impact. Our strategy is always clear and actionable, placing humans at the centre.

Artificial intelligence offers extraordinary opportunities. But organisations will only achieve real outcomes if robust governance and risk management strategies are put in place.

It is expected that more pressure will be applied by Government to deliver effective services to a wide-ranging constituency throughout NSW without increases in budgets. Similarly, the demand for continuing productivity improvement is evident in most organisations, as productivity improvement is essential for competitive advantage.

Pharink can assist clients to both increase efficiency and effectiveness across key business operations and turn ideas and strategies into effective outcomes through our Business Improvement Services including:

• Digital Policy & Planning

• Business Case Development

• Risk Management

• Digital Governance

• Benefit Realisation Management

• Portfolio/Program/Project Planning and Management

• Performance Management

• Change Management

• Electronic Document & Records Management

• Standards, Methodologies, Guidelines and Tools

• Business Analysis

• Workflow Analysis

• Business Process Modelling

• Business Requirements & Specifications

• Service Level Agreements

• Enterprise Architecture

• Business Continuity/Disaster Recovery Strategies & Plan

Our Assurance, Review and Quality Services assume a risk-based focus. Leading organisations now look for these services to provide a leadership role in assessing and managing strategic risks, adding value to the organisation and identifying operational improvement opportunities. Pharink assists organisations to assess their current situations. These services may be undertaken from a number of different viewpoints such as:

• Gateway Reviews

• Operational/Functional Reviews

• Management Reviews

• Efficiency & Effectiveness Reviews

• Pre & Post Implementation Reviews

• Capability Maturity Reviews

• Organisation Reviews

• Process, Policies & Procedure Audits

• Program Audits

• Quality Assurance

While many public sector agencies have now put in place policies and procedures about procurement and corruption, according to the Independent Commission Against Corruption (ICAC), procurement remains an activity that is vulnerable to corruption. Each year, approximately 12% of complaints received by the ICAC include allegations of corruption in NSW government procurement. Approximately 30% of the ICAC’s public inquiries make findings of corrupt conduct related to NSW government procurement. We have significant expertise in procurement and are able to guide organisations through the processes designed to minimise risks and enhance efficiency.

• Strategic Sourcing

• Tender Preparation and Evaluation

• Contract Negotiation

• Vendor Performance and Contract Management

• Vendor Transition Management

• Procurement Review

Probity is about good decision making. Pharink works closely with organisations to enhance the design and delivery of efficient, effective and ethical decision making, especially for procurement. Our services are pragmatic and proven, utilising sensible controls together with effective and transparent risk management.

Probity ensures integrity, accountability, transparency, and honesty. Probity serves as the cornerstone of ethical organisational conduct. Upholding the highest standards of probity provides organisations with assurance that their activities align with values, legislation, policy guidelines, and best practices.

Pharink acts as both advisors and reviewers/auditors.

• Probity Advice and Reviews

• Probity Plans

• Contract Letting Advice and Reviews

• Probity Risk Management

• Managing Conflicts of Interest